Area Manager - Cleaning Services

Job Benefits and Perks 

• A competitive salary package, including a fully maintained company vehicle, laptop, cell phone

• 4 Weeks Annual Leave 

• Join an exciting organization which prides itself on having a supportive work environment

About the business and the role

Westralian provides a wide range of high-quality cleaning services across various sectors. 

While our contracts vary from independent offices to larger Shopping Centres, our service remains consistent – friendly, professional, and reliable.

We work closely with our clients to develop tailored cleaning solutions that suit their individual needs, resulting with little or no impact to the regular operation of their business. At Westralian, we ensure that the facilities that are cleaned daily are presented to the highest standard.

We are seeking an experienced Area Manager who will manage all day-to-day operations of a portfolio of sites. Be responsible for strengthening and building relationships with our clients to ensure contract longevity.  Lead and motivate their team to ensure they are delivering on "Westralian's Values and Vision". 

The role would be highly suited to a person with previous experience in the cleaning industry, who has a strong customer satisfaction focus and eye for detail. 

Job tasks and responsibilities

Reporting to the Operations Manager, your role will include:

Client Management - Building relationships with clients, site visits to discuss performance of cleaning teams, take ownership of client issues and solve problems in a timely manner to ensure customer satisfaction.
People Management - Managing supervisors and staff in the cleaning of commercial properties to contract requirements, manage site inductions, conduct site inspections, conduct training and complete reports, manage quality, and provide feedback to staff, clients, Operations Manager and manage client requests. 
Financial - Be responsible for all operational costs on your site, including management of sick leave, annual leave etc. Accurately authorize, allocate and record staff time sheets and absences using the Human Force rostering system, ensure your sites are using consumables at the correct rates and make sure a timely stock re-ordering process is in place for all sites
OHS - Monitor your portfolio to ensure a safe workplace. Ensure that OHS policies and procedures are adhered to. Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety. Lead and manage incident investigations and communicate outcomes to employees

Skills and experience

We are seeking a professional candidate that meets the following criteria:
• Prior experience in commercial cleaning is highly desirable
• Previous experience in multi-site management & supervision.
• Proven ability in managing client expectations against contractual obligations
• Experienced in managing teams and staff
• Strong leadership qualities
• A high customer service focus, strong relationship management, negotiation, and problem-solving skills
• High organizational, time management and multi-tasking skills to meet deadlines as well as the ability to remain flexible to go to site on varying shifts if necessary
• Focused on Workplace Health and Safety and risk management
• Team focused as well as being able to motivate and reward staff
• Self-motivated & proactive approach to tasks & problems
• Intermediate computer and administrative skills for reporting and communications