Graduate - Vehicle Customer Support Analyst

Company description:

"There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve." - Soichiro Honda

At Honda, our curiosity about human beings drives us to create products that deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centre of everything we do.
We produce some of Australia's most recognised cars and are backed by a huge global footprint. We are also a market-leading importer and distributor of an extensive range of Motorcycles, Power Equipment and Marine products.

Job description:

About the role

As our Graduate Vehicle Customer Support Analyst, you'll be the go-to expert for Honda Agents and Honda Australia Internal Customers, handling a variety of exciting tasks related to Vehicle Logistics, Sales, and Aftersales Systems support.

In this dynamic role, you will be the first point of contact to manage and resolve incoming queries with confidence and expertise, navigate multiple systems to ensure smooth transitions from campaign activation to delivery and understand associated challenges to then collaborate with different teams to find innovative solutions.

This is a Max Term, Full-Time Opportunity for 12 Months

Profile description:

How you'll make an impact

• Assist with Honda Australia's Customer Experience Platform (CXP) systems queries, Salesforce and SAP
• Assist with vehicle delivery timeframes, stock availability vehicle quality, damage claims processing sales and aftersales systems support
• Support with systems training where required
• Research, prepare and maintain motor vehicle National Government pricing and schedules, as well as Concessional pricing and schedules monthly
• Update and maintain departmental reference materials and procedures
• Work with regional offices and other stakeholders to address related issues
• Develop, implement and maintain statistical and analytical reports
• Maintain accurate and complete documentation of all communications

What you'll bring to Honda

• Tertiary qualification in Business Administration, Communications or a related field
• Strong communication skills, written and verbal
• Strong attention to detail and proven organisational skills
• High standard in resolution skills with a focus on customer satisfaction
• Proficient in MS Office 365
• Understanding of SAP, Salesforce, Cognos, Confluence Collaboration and Jira Service Desk software is advantageous
• Understanding of Automotive industry and in particular, motor vehicle stock control, will be highly regarded

We offer:

The Honda Experience

• Attractive lease programs - vehicles & motorcycles
• Product discounts - vehicles, motorcycles, power equipment, accessories & merchandise
• Free loan program for lawn and garden equipment (Victorian Associates)
• Flexible Work Arrangements
• Paid Parental Leave
• Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
• Employee Assistance Program for associates & immediate family members
• Wellbeing support - Wellbeing Day, Trained Mental Health First Aiders
• Cultural Flex Days - substitute two public holidays
• Access to professional development courses
• Onsite Gym (Head Office)
• Free parking

Why work for Honda?

At Honda, Respect for the Individual is the fundamental belief in the uniqueness of all human beings. We strive to nurture and promote each other's capacity to think, reason and create. At Honda, we understand that each individual has something to contribute to our success.

Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive environment and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do! That's the Honda way.

Experience The Power of Dreams for yourself!

Applicants must satisfactorily complete a National Criminal Records check to undertake this role.

If you are interested in the position and feel your skills match the criteria for the role, we would like to hear from you.