Contact Centre Operator

WE ARE GROWING - WILL YOU JOIN US?

 

Are you passionate about helping people? 

We have exciting opportunities available in our 24/7 Contact Centre for caring, resilient & motivated people to join our growing team - no sales, just great customer experiences!

 

About You

• A positive and enthusiastic attitude!
• Clear communication skills
• Ability to follow processes & procedures
• Ability to work to a high standard of speed and accuracy with a minimum of 35 words per minute & the ability to ‘Talk & Type’
• Ability to handle difficult conversations & remain calm under pressure
• Able to demonstrate empathy and care for customers experiencing stressful situations
• A team player committed to working with a sense of urgency, who is punctual & reliable
• Ability to commit to rotating rosters including weekends and public holidays with varying start and finish times due to the 24/7 nature of our business
• An understanding that generally no two rosters will be the same 
• Valid driver’s licence & own registered vehicle (as public transport is limited)
• Contact Centre experience welcomed but not essential for successful employment

 

Have experience in hospitality, frontline retail or fast food customer service? Treating our members to the best customer experience in the industry is our first priority so if you think you have what it takes & are looking for a new challenge, we welcome you to apply!

**Please note: As we operate a 24/7/365 Contact Centre this role will not suit those with limited availability or those looking for a second job.**

 

About the role

• Receiving inbound calls from customers experiencing a mechanical breakdown, anywhere in Australia
• Working in an inclusive team environment to maintain Grades of Service and Call answer KPI's
• Working across a 24/7 roster
• 25 – 38 hrs per week Permanent positions available
• Fulltime paid initial training & continuing development programs provided
• Fortnightly pay cycle with base hourly rate + penalties, superannuation & leave accruals based on Contract Call Centre Award MA000023.

 

***Intensive internal police security checks with ongoing annual renewals are a mandatory requirement of this role and will be a key condition of ongoing employment***

 

About Ultra Tune Roadside Assistance

Ultra Tune Australia is the nation’s leading after-market automotive servicing and repair business, proudly managing a network of more than 270 service centres as well as operating a 24-hour emergency breakdown and fleet maintenance contact centre that services approximately 1,000,000 vehicles for a wide range of clients including emergency services, FMO, rental cars, general fleet and roadside assistance clients right across the country.

Our business is fast-paced, operating 24/7, and works to provide positive customer outcomes for members who have experienced a mechanical breakdown or been involved in a vehicle accident from our purpose built location in Mansfield Park.

We operate in an inclusive environment where everyone is welcomed, treated with respect & set up to succeed through our onboarding program & training systems.

If this sounds like the place for you then we'd love you to apply!

No Recruitment Agencies please
 

Employer questions

Your application will include the following questions:

• Have you worked in a call centre before?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• What's your average typing speed?
• How many years' experience do you have as a Call Centre Operator?
• How would you rate your English language skills?
• Which of the following Microsoft Office products are you experienced with?